miércoles, 14 de febrero de 2007

We Media final conclusions: The influence of online communities on corporate behavior.

As the Web evolves beyond 2.0, thank to open source participative software, people are finding each other online around shared interests, and although these thousands of active communities are not tangible, they are real, this is a not virtual phenomenon as many assume.
Geography is been redefined and becoming totally irrelevant as a Brazilian organic grower starts sharing real time information and content in an extremely efficient knowledge created partnership with a New Zealand farmer who shares his same passion.
This goes further than getting information from Wikipedia, it is no longer about downloading content, people are grouping in specialty communities revolutionizing decision making processes in a way it never seen before. Consumption, production and communication patterns are changing as people, influenced by others they trust online, share news, information create a collective intelligence and constructive partnerships. Since this is a web occurrence, most people are not aware of the enormous activity that is taking place online, since in our “real” world everything flows as usual, but we are about to get our heads up when Technorati will soon announce 100 million registered bloggers and MySace 200 million users online.
Since the demographics are so overwhelmingly young and the Millennials are not in power positions, we are not experiencing yet any real transformation in behavioral patterns nor corporate changes. But these adolescents, that are now partying online, will soon be making corporate, political, and consumer decisions in the real world. They are accustomed to watch little television, and since they access the news online they seldom read newspapers. They do not respond to traditional marketing campaigns or advertisers. They respond to each other. Their trendsetters are their peers on MySpace, people who they trust. Opposed to us, the boomers, they are not to be influenced by mass media, they decide for themselves.
They are accustomed to the constant exchange of ideas online; therefore corporate communications will have to change dramatically in order to dialogue with, and between, these new stakeholders.
As these increasing online communities seem to build themselves around common interests and goals, companies that want to develop relationships, will have to open up and integrate management, employee and customer blogs into a common blogosphere where product, corporate responsibility and customer information will be shared in Wiki like platforms.
Stakeholder’s active participation will probably outgrow customer reviews, and powerful new models of production and consumption will be created based on a new integration of community collaboration and self-organization.

1 comentario:

María Noel Alvarez dijo...

Ernesto, siento que hay muchas ideas que no quedan 100% claras de estas conclusiones. Muchas cosas están dadas por supuestas. Por ejemplo, que las empresas quieran construir relaciones. A qué te referis con ese nuevo modelo de producción y consumo?
Yo creo que lo que se acerca es un nuevo paradigma: el del accountability. Y las conversaciones on line sólo aceleran el proceso. No basta con queres construir relaciones, hay que mirar hacia adentro, primero, y cambiar desde adentro.
Espero te sirva este comentario. Let´s Talk!